We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee. All goods are covered by a 12 month manufactures warranty (Unless stated otherwise). In the unlikely event of your goods being delivered faulty or damaged, you must contact us within 2 days of the date of delivery via email in order for us to arrange a replacement or provide a refund. After 14 days, should the goods become faulty you will need to contact us by email (nitd@fsmail.net). Please note that although your warranty covers both parts and labour it does not cover delivery and collection of the goods. Any charge must be paid by you, the customer, directly to the service agent or NITD if applicable. If the goods (ie DVD players/Recorders that have been converted to Multi Region) are returned to the warehouse at anytime we will only refund if the they are un repairable and a replacement model is no longer manufactured. All returns must be returned in the orginal box with no exceptions.
Digital Goods: Customers are responsible for checking that they live in a digital receiption area. We are not held responsible for the digital goods not working when digital reception has not been clarified.
If you have bought the goods in error or have purely changed your mind we have followed the distance selling regulations 2000 you are required to send a notice of cancellation in writing within 7 working days, including fax or e-mail, stating your invoice number, sale number and reason for cancellation of the goods. A telephone call is not enough to constitute cancellation. You are responsible for returning the item, a refund will be give less the delivery cost providing the following criteria are met. If you are not in possession of your invoice, no returns or warranty will be carried out. (This applies to all orders without exception)
· Goods must be re-packaged as received (e.g. if you have opened the box to examine the product it must have been done so without damaging the box or product in any way) and all components and accessories must be returned.
· If the product has been used it will be counted as second hand goods and an admin fee will charged. Customers will be informed prior to this happening.
· We will not except returns on recording media and batteries and used cab |
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